Refund policy

At Velclef, each piece of jewelry is crafted with precision, care, and a promise of lasting quality. We want every customer to feel completely confident in their purchase.

14-Day Return Policy

If your order does not meet your expectations, you may request a return within 14 days of delivery.

To begin the process, please press the live chat icon on our website, and our support team will guide you through the steps.
When contacting us, please provide:

• Your order number
• The reason for the return (to help us improve our service)
• Photos of the product, if applicable

Once your return is approved, you may send the item back in its original, unworn condition.
Please note that return shipping costs are the customer’s responsibility unless the item arrived damaged or defective.

Damaged or Defective Items

If your jewelry arrives damaged or faulty, please contact us through live chat within seven days of delivery. Our team will arrange a free replacement immediately—no need to return the damaged item.

Lifetime Craftsmanship Warranty

All Velclef jewelry is backed by our Lifetime Warranty. Should your piece lose its shine, develop a fault, or show signs of craftsmanship defects under normal wear, we will repair or replace it at no cost to you.